Content and product updates
- Page text, images and website information
- Adding and updating WooCommerce products
Website support · WordPress and WooCommerce
Website updates, fixes and support
Need content changed, a form fixed or something improved on your website? Optimise Creative helps UK businesses and agencies with WordPress and WooCommerce work, from everyday updates to technical changes.
You’ll work directly with Jack Thompson, a senior developer with 11+ years’ experience. Tell us what needs doing; we’ll confirm whether we can help and agree the work before we start.
What we help with
Help with the website you already have
You don’t need a new website to ask for help. A content update, a small layout change or a specific fix is a worthwhile brief in its own right.
Forms and features that aren’t working
- Contact forms
- Checkout issues
- Broken features and other faults
Layout changes and improvements
- Adjustments to existing pages and layouts
- Performance improvements
- Practical changes that help the site do what you need
Technical updates and maintenance
- WordPress and plugin updates
- Theme and PHP updates, where suitable for your site
Selected work
Content updated. Contact form working again.
Porter & Brown · WordPress
Porter & Brown needed website content changes and help with a contact form that had stopped delivering messages. First, they needed help accessing the site.
Jack regained WordPress admin access using access details supplied by the owners, made the requested content updates and restored contact-form email delivery through an SMTP service, routing messages to both owners’ inboxes.
Read the Porter & Brown case study- Access regainedWordPress admin, with details from the owners
- Content updatedThe changes the owners asked for
- Form email restoredVia SMTP, to both owners’ inboxes
More support work
MAINTENANCE · SECURITY
A published PHP vulnerability means we need to update
A website needed its PHP version updating after a PHP vulnerability was publicised.
What changed: Updated the PHP version.
PHP updateSecurity
ECOMMERCE · TRACKING
Our shop sales aren’t showing in analytics
A website with a new WooCommerce shop wasn’t reporting any shop revenue to its analytics.
What changed: Found and fixed the tracking, so shop revenue now shows in analytics.
WooCommerceAnalytics tracking
How it works
From your request to agreed work
Tell us what needs doing
Use the form or email us. Include the website address, the pages or feature involved and any deadline. You don’t need to diagnose the fault or know the technical terminology.
We review the requirement
We’ll ask any questions and confirm whether the task fits our skills and availability. If access or investigation is needed to establish the scope, we’ll explain the next step.
Agree the work
Scope, pricing, timings and any support arrangements are agreed before we start. Handover notes are included where useful for the agreed task.
More than one kind of help
Builds, features, integrations and automation are part of the work too
Website integrations
Connect forms, CRM, reviews and other tools to your website.
Website builds
Build a WordPress or WooCommerce site, including from supplied designs.
Bespoke functionality
Custom WordPress and WooCommerce features for unusual requirements.
Process automation
Repeated steps your team currently does by hand.
FAQs
Questions before you enquire
Can you help with a small content update?
Yes. Straightforward updates are welcome alongside development work. Send the requirement so we can assess the time, scope and availability.
Does the website have to be one you built?
No. We can assess work on an existing WordPress or WooCommerce site built by someone else. Whether we can take it on depends on the setup, access and requirement.
Do I need ongoing support?
You can enquire about a one-off task. If you need repeated changes or ongoing help, we can discuss an arrangement suited to the requirement and available capacity.
How much will it cost, and when can you start?
That depends on the work and current availability. We agree the price and timing before starting. If a separate investigation is needed before we can quote the implementation, its scope and fee are agreed first.
What needs changing?
Send the task in your own words. Include a website link and any deadline, and we’ll reply with any questions and confirm whether we can help.